Answers to your most frequently asked questions (FAQs)

This service aims to provide patient education and support around the patient’s condition, procedure and/or post-discharge risk stratification through social channels like Whatsapp. It allows doctors to register, subscribe, and manage patient cases, ensuring patients receive accurate and up-to-date information.

Doctors can participate by registering an account on the web platform and providing their credit card details for subscription. Once registered, they can add patients and create cases for each patient they wish to engage with.

Once a doctor adds a patient and creates a case, the service initiates an engagement with the patient via Whatsapp or other social channels. It delivers relevant and validated educational materials related to the patient’s condition, procedure and/or post-discharge risks. The content is regularly updated to comply with consumer protection and medico-legal requirements.

Safe Patient is designed to provide educational support to patients regarding their condition, procedure and/or risks. It offers information and resources to help patients understand their medical conditions, treatment options, potential risks, and benefits. It can address common questions, concerns, and misconceptions related to informed consent.

Safe Patient adheres to strict consumer protection and medico-legal requirements to ensure patient safety and compliance. It complies with relevant healthcare regulations, privacy laws, and informed consent guidelines to maintain confidentiality, protect patient rights, and provide accurate information.

If a patient requires additional assistance beyond the educational material provided, they can reach out to Safe Patient via the social channel used for engagement (e.g., Whatsapp). Safe Patient is designed to notify the doctor if/when the patient requires assistance, enabling the doctor to address any specific questions or concerns. Safe Patient is not intended to replace the interaction between the patient and attending doctor. If at any time you, as the patient, feel you need to discuss something with your doctor, please do not hesitate or wait to contact him/her directly.

Yes, Safe Patient prioritizes patient data security and privacy. It implements robust encryption measures and follows best practices to safeguard patient information. It complies with relevant data protection regulations and ensures secure storage and transmission of patient data.

All educational material provided by the service undergoes rigorous medical validation to ensure accuracy and validity. The content is reviewed and updated regularly by a team of medical professionals to align with the latest guidelines, research, and regulations.

Safe Patient provides standardized and validated educational content. Doctors have the flexibility to supplement the material with patient specific needs (risks and comorbidities).

Yes, Safe Patient aims to be inclusive and accommodate different languages and cultural contexts (depending on the language and country of interest). It offers educational materials in multiple languages to cater to diverse patient populations and ensures cultural sensitivity in its content.

Safe Patient provides technical support to doctors using the platform. Doctors can reach out to the support team for assistance with any technical issues or queries they may have while using the service.

The online subscription service provides access to a set number of patient support cases for a monthly fee. It offers convenient and affordable healthcare options for your patients, delivered via social platforms like Whatsapp.

To subscribe, visit the Safe Patient website and create an account. Choose a subscription plan that suits your needs and proceed to the payment page. Enter your credit card details securely to complete the subscription process.

We currently accept payments through major credit cards, including Visa, Mastercard, and American Express.

Yes, you have the flexibility to upgrade or downgrade your subscription plan. Simply log in to your account, go to the subscription settings, and select the desired plan. The changes will be reflected in your next billing cycle.

Yes, you can add or update your credit card details at any time. Log in to your account, go to the payment settings, and follow the instructions to add or update your credit card information securely.

Yes, you can add multiple credit cards to your account for payment flexibility. In the payment settings, you will find an option to add additional credit cards. You can choose your preferred card for each billing cycle.

Your subscription history can be accessed through your account dashboard. Navigate to the subscription history section to view details of your previous payments, plan changes, and other related information.

If your payment fails, we will notify you via email or through your account dashboard. You will have a grace period to update your payment information. If the issue persists, your subscription may be temporarily suspended until the payment is resolved.

If you have any additional questions or need assistance, please contact our customer support team. You can reach us via email, phone, or through the support portal on our website. We’re here to help you with any concerns or inquiries you may have.

Yes, you can. Simply create an account as a doctor and you’ll receive 5 FREE patient interactions. You will receive full access to the Safe Patient system. At the end of these 5 FREE interactions, you will be prompted to subscribe.